Customer Service

At Scancode, our experienced and knowledgeable support group provides our Customers across North America with quality and responsive support. A call to our toll free diagnostic line gives you access to friendly and highly trained professionals who are equipped with real-time tools and relevant insight to pinpoint your concern and deliver exceptional responsive customer care.

Framework

The key to our industry leading customer service is our on-line support software – Scancode Central System (SCS). Developed by Scancode, SCS is an active web based management tool that gathers phone calls, emails, faxes and distributes them in real time to a team of dedicated, experienced technical professionals. SCS provides our support team with a pro-active approach to customer service including issue resolution tracking and management as well as metrics for measuring call responses, volumes and closure. We monitor our Customers’ needs to continuously improve the overall performance of our software and support services.

Result

Software issues are resolved quickly over the phone or on-line through remote support to minimize system downtime and ensure that your distribution operation is running smoothly – A truly responsive and enjoyable customer service experience.